Returns & Exchanges
At Yunomi.life, we strive to ensure the highest quality for our artisanal Japanese teas and food products. Due to the perishable nature of our items, returns are generally accepted only for damaged, defective, or incorrect shipments within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your tea or teaware.
Provide Documentation
Attach clear photographs of the damaged item and the original packaging to help us process your claim with our logistics partners.
Review Process
Our quality control team will review your request within 2-3 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing